FAQS
Frequently asked question
If you can’t find the answer you are looking for here, please contact our customer services care team.
Yes, we specialize in wholesale and bulk orders. Our pricing tiers are based on quantity and customization requirements. Please contact our sales team for a tailored quotation.
Our MOQ varies by product type. For the stock items, the MOQ starts at 100 units. Custom products will require a higher MOQ. Such as 500pcs for logo print, 1000 pcs for packaging customize, and 2000 pcs for change product color.
Absolutely. We provide samples to evaluate quality and design. Sample fees may apply but are refundable upon bulk order confirmation.
You can contact us through our website’s inquiry form or email us directly. Our team will guide you through the order, design, and production process.
Yes, our products comply with CE, RoHS, FCC, and other international safety standards.
We accept T/T, PayPal, Western Union, and L/C (for large orders and repeat order client). Other methods may be discussed case by case.
We welcome global partners. Contact us to discuss exclusive opportunities in your region.
Yes, we support OEM/ODM services, including logo printing, private label packaging, and customized gift boxes.
Our candle warmer lamps are compatible with standard jar candles (Yankee, Bath & Body Works, etc.). Aroma diffusers and scent machines work with pure essential oils and fragrance oils.
Our candle warmers use GU10 halogen bulbs (included). All electrical products meet CE/RoHS standards and are available with EU/US/UK/AU plug types.
Yes, we offer complete OEM & ODM services. Just send us your specifications or drawings, and our R&D team will take care of the rest.
Product development time ranges from 15–45 days depending on complexity. We’ll provide a detailed timeline during the quotation stage.
We support a wide range of customizations: glass, wood, metal, ceramic, as well as finishes like matte, glossy, electroplating, and more.
Yes, we export globally. Our main markets include the U.S., Europe, Australia, and Southeast Asia.
1-3 days for sample order and usually 15–25 days for bulk order depending on order quantity and customization requirements.
We offer sea freight, air freight, and express delivery (DHL, FedEx, UPS). We can also ship via your appointed forwarder.
Yes, some SKUs are kept in stock for fast shipping. Please check with us for availability.
Yes. We offer expedited production options for urgent or seasonal orders.
Yes, we offer a 12-month warranty on most products. Conditions apply—please inquire for more details.
We’ll replace or credit for any transit-damaged items if reported within 7 days of delivery.
Our products combine design innovation, user safety, and long-lasting performance, all backed by R&D expertise and client feedback.
Yes, we provide full documentation including MSDS and COA upon request.